Through RPA, business processes can be accelerated significantly, both with front and back office processes. Customer service can be improved as timescales for delivering a particular service or responding to a common type of customer request will be much faster. Additionally, the bots that enable RPA do not get tired or lose concentration, meaning that error rates should reduce thereby delivering an improved customer experience.

As well as improving customer service and experience, RPA can also reduce operating costs. For example, in organisations where employee churn rates are high, the time (and therefore costs) associated with training new staff can be slashed as they no longer need to learn a series of (what are frequently) fiddly, clunky procedures to address one small step in an overall process - the software does it for them.

At the same time, staff are liberated from spending a lot of time on routine, simple tasks such as data entry and are able instead to focus on more satisfying cases requiring judgment and human intervention.

We would welcome the opportunity to talk to you about how RPA could be leveraged to drive real improvement in your organization's processes, and to work with you on converting the potential for improvement into an operational reality.