The public sector - both central and local government - is under constant pressure to save costs, whilst also being expected to provide citizens with the kinds of enhanced customer service experiences that digital natives now expect as a matter of course. Squaring this circle is a challenge: digital transformation is the key to successfully resolving these apparently conflicting requirements.
Of course, projects in the public sector need to be designed and delivered by people that truly understand the unique features of government environments. We are proud to be an accredited supplier under both the G Cloud and DOS UK government frameworks, and also to have a strong track record of delivering transformative projects for diverse government bodies around the world.
The primary drivers of digital transformation in the Financial Services sector - improving customer experience and maximising operational efficiency - are not fundamentally dissimilar to the priorities of other business sectors. But three factors combine to make the Financial Services sector different to the rest.
One is the degree of urgency. New entrants - born digital and unencumbered by legacy systems – are shaking up the market and winning customers at the expense of the established players.
Another is the ever-increasing scope and complexity of the regulatory environment within this sector, which new technologies and processes must align with. The third is the attitudinal shifts in today’s customers towards this sector, with service delivery “on demand and on my terms” being paramount to Gen X, Y and Z.
We have strong experience in this sector and understand these challenges. We’d welcome the opportunity to talk to you about how our capabilities could help you.
With the proliferation of ownership of mobile devices in recent years, players in the Telecoms sector know that their industry has a highly unusual dynamic: pretty much the only new customers available are already with a competitor. At the same time, those competitors have also figured this out and are eyeing your existing customers hungrily. In this environment, customer retention and customer acquisition are more critical than ever - and digital transformation has a key role to play.
When it comes to customer retention and customer acquisition, optimising the customer experience across every touchpoint with your organisation is an obvious place to start - and much of our work with Telecoms businesses is focused there. But a more holistic approach to digital transformation can bring even greater dividends.
Most of the underlying technologies and techniques that collectively enable digital transformation - such as customer engagement solutions, digital marketing solutions, cloud migration, intelligent business process automation and AI - are potentially as relevant to the Retail sector as they are to many other industries. The real trick is to understand how they can be harnessed intelligently to enable the contemporary Retailer to survive and thrive in a fiercely competitive and fast changing market.
That understanding - and the ability to convert it from “good idea” to operational reality - is what we bring to the table. Why not learn more about the possibilities?
Justice systems are highly complex and multi-dimensional. They span multiple areas of jurisdiction): they have organisational hierarchies: they have numerous stakeholders with highly divergent requirements:and they have to operate within the constraints of a myriad of detailed procedural requirements that have been designed over centuries to maximise the likelihood of justice being done in every individual case.
Digital transformation is now being adopted by this sector. But this is a specialist domain where you really need subject matter experts, people who understand the processes, complexities and unique features of the justice environment and its institutions – and that is what we bring to the table. We would welcome the opportunity to talk to you in detail about the work we have been doing on some of the most ambitious and forward thinking digital transformation projects for Ministries of Justice that are currently happening anywhere in the world.
The insurance industry is being disrupted more than most by digital innovation. Specialist Insurtech offerings are enabling new approaches to long-established ways of doing things, and emerging “online only” insurance platforms are looking to gain market share in what is already a highly competitive industry. Businesses who fail to keep up with the pace of innovation risk becoming increasingly marginalised - and yet adoption of digital transformation across the insurance sector overall has been patchy.
There are a number of special challenges faced by insurers when it comes to digital transformation. To capitalise on the potential for digital transformation, insurers need a partner who understands their unique challenges and who has the specialist knowledge of contemporary technologies and digital methodologies to help plan and execute a practical transformation programme. That is what we bring to the table.
Energy & Utilities
The Energy & Utilities sector has always been a complex industry grappling with its own set of operational issues such as the huge levels of capital investment required, managing large armies of field service engineers, commodity price volatility, extended supply chains and geo-political challenges.
These “business as usual” operational challenges are now being compounded by the shift towards a low carbon economy with renewable energy to the fore,. Furthermore, new market forces are also changing the game on the customer service side of the house.
Wherever you sit in the supply chain, digital transformation has a key role to play in helping you meet these challenges. But to capitalise fully on the opportunities that digital transformation can bring, businesses need a partner who understands their unique challenges and who has the specialist knowledge of contemporary technologies and digital methodologies to help plan and execute a practical transformation programme.
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