Energy & Utility
The Energy & Utilities sector has always been a complex industry grappling with its own set of operational issues such as the huge levels of capital investment required, managing large armies of field service engineers, commodity price volatility, extended supply chains and geo-political challenges. Today, those “business as usual” operational challenges are compounded by the requirement to shift rapidly towards a low carbon economy with renewable energy to the fore, and aligning that shift with infrastructure and business processes built to work with more traditional energy sources.
On top of those operational challenges, new market forces are also changing the game on the customer service side of the house. Businesses at the B2C end of the energy supply chain must meet the demands of new generations of customers who expect services “on demand and on my terms” and who have no hesitations about switching service providers if their expectations are not met. Customer retention is paramount in a highly competitive market.
Wherever you sit in the supply chain, digital transformation has a key role to play in helping you meet these challenges. But to capitalise fully on the opportunities that digital transformation can bring, businesses need a partner who understands their unique challenges and who has the specialist knowledge of contemporary technologies and digital methodologies to help plan and execute a practical transformation programme. That is what we bring to the table. Examples of how we can help Energy & Utilities businesses include:
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