Justice systems are highly complex and multi-dimensional. They span multiple areas of jurisdiction (e.g. Civil, Criminal, Family): they have organisational hierarchies (courts of first instance, appellate courts, supreme courts): they have numerous stakeholders with highly divergent requirements (judiciary, lawyers, litigants, prosecutors and defendants, witnesses, citizens, jurors, the police and probation services and administrative staff): and they have to operate within the constraints of a myriad of detailed procedural requirements that have been designed over centuries to maximise the likelihood of justice being done in every individual case.
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It is also true that historically there has been an understandable reluctance in some areas to adopt new technology, due to longstanding traditions such as hearings being “in person”, an insistence on presentation of original documents in hearings to reduce the risk of fraud, and concerns around cyber security given the hypersensitive nature of many cases.
However, the increased maturity of technology, the personal familiarity of stakeholders with the digital world and advances in cyber security have meant that reluctance is now receding. At the same time, the massive backlog of cases due to the COVID pandemic coupled with the heightened expectations of a society where digital natives are very much in the majority are placing immense pressures on justice systems to embrace digital transformation and modernise.
But this is a specialist domain where you really need subject matter experts, people who understand the processes, complexities and unique features of the justice environment and its institutions - and that is what we bring to the table. We would welcome the opportunity to talk to you in detail about the work we have been doing on some of the most ambitious and forward thinking digital transformation projects for Ministries of Justice that are currently happening anywhere in the world. They cover diverse aspects of justice systems such as:
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