Justice systems are highly complex and multi-dimensional. They span multiple areas of jurisdiction (e.g. Civil, Criminal, Family): they have organisational hierarchies (courts of first instance, appellate courts, supreme courts): they have numerous stakeholders with highly divergent requirements (judiciary, lawyers, litigants, prosecutors and defendants, witnesses, citizens, jurors, the police and probation services and administrative staff): and they have to operate within the constraints of a myriad of detailed procedural requirements that have been designed over centuries to maximise the likelihood of justice being done in every individual case.

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It is also true that historically there has been an understandable reluctance in some areas to adopt new technology, due to longstanding traditions such as hearings being “in person”, an insistence on presentation of original documents in hearings to reduce the risk of fraud, and concerns around cyber security given the hypersensitive nature of many cases.

However, the increased maturity of technology, the personal familiarity of stakeholders with the digital world and advances in cyber security have meant that reluctance is now receding. At the same time, the massive backlog of cases due to the COVID pandemic coupled with the heightened expectations of a society where digital natives are very much in the majority are placing immense pressures on justice systems to embrace digital transformation and modernise.

But this is a specialist domain where you really need subject matter experts, people who understand the processes, complexities and unique features of the justice environment and its institutions - and that is what we bring to the table. We would welcome the opportunity to talk to you in detail about the work we have been doing on some of the most ambitious and forward thinking digital transformation projects for Ministries of Justice that are currently happening anywhere in the world. They cover diverse aspects of justice systems such as:

End to End Case Management: The complex procedures associated with the lifecycle of a legal case vary significantly between different strands of the legal system (e.g. criminal, civil, family) and as between different tiers of courts within each strand. However, they all lend themselves well to end-to-end intelligent automation using our tried and tested methodologies and technical integration capabilities enabling real transformation of the processes to the benefit of all stakeholders.

Jury Management: Jury management is one of the “behind the scenes” processes that is critical to the smooth functioning of the criminal justice system (and sometimes civil cases as well) but which is often inefficient and high cost due to reliance on legacy systems with limited functionality, manual processes and data that needs extracting from multiple sources. We have in depth understanding of the complete jury management process starting with demand planning, candidate identification and summoning then moving through attendance, empanelment, digital evidence bundles and all aspects of the jury service phase and we can use this knowledge together with our technical expertise and project delivery capability to rapidly transform the entire process.

Streamlining Probation Service Processes: Whilst probation services are very much focused on the interpersonal transactions between the officer and the probationer, they can also benefit significantly from digital transformation. For example, custom built mobile apps for probation officers can be used to drive smarter visit scheduling, route planning to minimise carbon footprint and observation capture (including text/photos) during the visit incorporating multiple mobile native features.

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