With Pega, you build your enterprise application once and you keep scaling as needed for your organization. The Centre-Out Business Architecture keeps the intelligence at the core and applies it to micro-journeys enabling intelligent Case Management. Process fabric provides the capability to have an interconnected view across all systems and processes in your application. With this approach, the enterprise application that you build with Pega can be enabled across multiple channels via Chat, an App, Web etc.

Use Pega’s best of class technology to help you engage with your customers on a timely and relevant manner and provide an enriched experience for your customers. Predict your customer interactions with AI reading inputs from various sources about your customer, helping you make personalized conversations across channels. A 1:1 conversation with a Customer allows you to be always engaged with them and to be prompted with the right conversation at the right time. Using Pega, you deploy a central decisioning system with an ‘Always On’ AI that reads and analyses customer interactions across different channels, ready to churn out the “Next Best Conversation” for the next customer interaction.

Use Pega’s market leading solution to revamp your agent desktop applications, providing an enriched and guided experience for your agents and also giving aproductivity boost. With Intelligent Automation and Case Management at its core, Pega Customer Service allows you to assist your customers with a proactive, personalized and seamless experience across channels, all along minimizing your costs in a unified platform.